Operations Assistant (Customer Service & BPO Experience Required)

Are you a dynamic professional with a strong background in Customer Service (CSR) or Business Process Outsourcing (BPO)? We are seeking a detail-oriented Operations Assistant to join our team in Bali, Indonesia. This role is perfect for individuals looking to leverage their expertise in a vibrant and fast-paced environment. As an Operations Assistant, you will be the backbone of our operations, ensuring smooth day-to-day activities and supporting our team in delivering exceptional service to our clients.

At Private Advertiser, we are committed to providing top-notch services to our clients. Our team is dedicated to maintaining high standards of quality and efficiency. This position offers a unique opportunity to work in one of the most beautiful and culturally rich destinations in the world, while contributing to a dynamic and growing organization.

📋 Tanggung Jawab Pekerjaan

• Assist in managing and coordinating daily operations to ensure smooth workflow and efficiency.
• Provide exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction.
• Support the team in maintaining accurate and up-to-date records using tools like Microsoft Excel and Google Sheets.
• Assist in the preparation and distribution of reports and documents to internal and external stakeholders.
• Monitor and track key performance indicators (KPIs) to ensure operational goals are met.
• Collaborate with team members to identify and implement process improvements.
• Ensure compliance with company policies and procedures.
• Participate in team meetings and contribute to brainstorming sessions to drive operational excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 2-3 years of experience in Customer Service or Business Process Outsourcing (BPO).
• Proficient in using Microsoft Office Suite, particularly Excel and Outlook.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Detail-oriented with a keen eye for accuracy.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Fluent in both English and Bahasa Indonesia.

🛠️ Keahlian

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