Managed Service Delivery Lead

Are you a seasoned IT professional with a passion for excellence and a track record of driving complex project deliveries? Lawencon International is looking for a dynamic Managed Service Delivery Lead to join our team in Jakarta Selatan. In this critical role, you will act as the bridge between our clients and our technical teams, ensuring seamless delivery of managed services. As part of our growing IT infrastructure team, you will be responsible for coordinating and overseeing the implementation of IT solutions, troubleshooting issues, and providing exceptional customer support. This is an opportunity to work with a diverse range of clients and contribute to the success of our managed services portfolio.

Lawencon International is a leading provider of IT solutions and services, with a strong reputation for innovation and customer satisfaction. We are committed to fostering a collaborative and inclusive work environment, where your ideas and contributions are valued. Join us and take the next step in your career as a Managed Service Delivery Lead in Jakarta Selatan.

📋 Tanggung Jawab Pekerjaan

• Coordinate and oversee the implementation of IT solutions for clients, ensuring smooth and efficient delivery.
• Act as the primary point of contact for clients, providing exceptional customer support and resolving issues promptly.
• Collaborate with technical teams to troubleshoot and resolve complex IT problems.
• Monitor and report on the performance of managed services, identifying areas for improvement.
• Develop and maintain relationships with clients, understanding their needs and expectations.
• Stay up-to-date with the latest IT trends and technologies, applying this knowledge to improve our managed services.
• Work closely with project managers to ensure that projects are delivered on time and within budget.
• Provide training and guidance to team members on best practices and industry standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience in IT infrastructure, managed services, or a similar role.
• Strong knowledge of ITIL framework and best practices.
• Certifications such as ITIL Foundation, PMP, or similar are a plus.
• Proficient in using project management tools such as Jira, Trello, or Asana.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and technical teams.
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex IT issues.
• Fluency in English and Indonesian is required.

🛠️ Keahlian

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